When you work with Total CRM, you are working with consultants who have achieved the highest level of technical competency, certified by Microsoft, and you are choosing a partner with a proven track record of delivering successful CRM projects, and many satisfied clients.
Drive sales performance and productivity and grow your business.
Send and track emails, campaigns and surveys directly from your CRM.
Understand your customers and provide a great customer experience
Engage with your customers on social media and identify new leads.
Get a real-time view of what’s working in your business and what’s not.
Use your CRM anywhere, anytime, from your mobile device.
We have been working with sales force automation and customer relationship management software since 1996, and have over 500 CRM implementations to our name. We are dedicated CRM specialists, providing total expertise in both the technical and commercial aspects of CRM.
As your business grows and changes, we can work with you to develop new capability for your CRM and for your business. CRM is a long-term strategy, and we have built strong business partnerships with our clients over many years, some spanning more than a decade.
We can take your CRM to the next level to incorporate email marketing, campaign automation, social media engagement, surveys, web forms, or integration with your other business systems. We work closely with Microsoft and ClickDimensions to stay ahead of new developments, and keep you up to date with new features that will benefit your business.
CRM doesn’t have to be complicated. We focus on customising your system to make it easy for you to use on a day to day basis. We offer training in your own environment to help you get up and running quickly, and can enable you to take control of your own system.
Total CRM will stay in touch with you after we have your CRM up and running. We offer post-installation service and support to answer your questions, make sure all your training needs are covered, tweak anything that isn’t working as you want, and provide responsive, friendly technical support.