Your CRM can help you build trusted relationships with your customers by providing a 360 degree view of the customer to your sales, service and marketing staff.
Sales teams will have more insight into the customer’s needs and past interactions when making a call, enabling them to sell more effectively.
Your service staff will be able to manage cases and SLAs with all the information about the customer in front of them, to provide superior customer service and support. Microsoft Dynamics Service in CRM enables you to determining the next best interaction with your customer based on insights, earn loyalty and provide great customer experiences.
You can also create portals for customers to access self-service help and information, or to contact you via their preferred channel – all of which you can manage from within your CRM.