What is Microsoft Dynamics CRM?
Microsoft Dynamics CRM is Microsoft’s customer relationship management (CRM) business solution that enables you to track all your customer interactions and data across your sales, service and marketing activities. It helps you understand more about your customers and engage with them in meaningful ways, so you can deliver amazing customer experiences. With Microsoft Dynamics CRM, everyone in your business will have the full picture of what your customers want and need. It is an incredibly adaptable system, which can be customised to meet your specific needs and offers best-in-class features for efficiency and productivity in your business.
Dynamics CRM works seamlessly with programs you already know how to use. Simple integration with Outlook makes communication management a breeze. Email campaigns can be automated and Excel spreadsheets can be imported without losing formatting.