Total CRM Team Members
Our consultants can talk to you about your current situation, project budget and timelines, and give you options and advice on the best way to get the ball rolling.
Let’s talk about how we can work together.
Co-Founder & VP Sales
Alex has experience as a Programmer, Sales Manager and Director, which all add value to his most rewarding role as a CRM Consultant who is always looking for the perfect solution for our clients.
He is a co-founder of Total CRM and has consulted on a wide variety of CRM and Marketing systems over the years including Dynamics 365, Salesforce, ClickDimensions and Act-On.
Alex spends his free time going to hockey and badminton matches with his family, playing board games and running.
Co-Founder & CTO
Simon co-founded Total CRM in 2006 after successfully running True Solutions for eight years.
He manages our internal systems as well as consulting on client projects and embraces the challenge of keeping up with the massive changes in the CRM industry. His favourite thing about CRM is seeing the benefits that it provides our clients.
Outside of work, Simon loves taking trips, running, playing PS4 and walking Jasper, his Golden Retriever.
Chathura has been with Total CRM since 2011, working with clients from a wide range of industries including health, education and manufacturing. He has experience with Dynamics 365, ClickDimensions, Maximizer and Goldmine.
He is heavily involved in projects that include data migration and data integration from a range of different environments. Skilled in SQL Server Reporting Services (SSRS) and Power BI, he is our expert at building custom CRM reports, giving our customers easy access to the data and business insights they need.
Chathura is friendly and accommodating and provides exceptional application support to our clients.
In his spare time, Chathura enjoys playing cricket and going for bike rides with his two boys, gardening, going for walks, and travelling.
Jacob has been with Total CRM since the beginning of 2018. He is an avid learner and is always trying to figure out the most effective way to solve problems.
He loves teaching others and making resources for customers such as blogs for the website or YouTube videos to allow others to build their knowledge. Jacob is our first point of contact for customer support queries, providing timely, friendly and helpful service to make sure your CRM software is always running smoothly. He strives to make your experience as enjoyable as possible when working with Total CRM.
Outside of work, he enjoys being outdoors, working on his fitness and playing video games.
Carolyn (Caz) and Simon co-founded True Solutions in 1998 when their first son was just two years old. They went on to merge with Alex in 2006 to form Total CRM.
She manages the administrative side of the business, taking care that our staff and customers receive accurate and efficient service in this area.
Outside of work, Caz loves to travel and have new adventures with family and friends. She also enjoys tennis, boot camp, and photography.