Field Service

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IOT Enabled

IoT (Internet of Things) can allow your technicians to access the historical data of a device in order to identify and investigate problems. Technicians will have the ability to monitor, detect, and diagnose issues with equipment, perhaps even before your customer is aware. Some problems can even be solved remotely, saving on service calls.

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Optimise Resources

A single platform to automate and improve the way you dispatch drivers, service personnel, and technicians and care for inventory and customer support. Your organization will run more smoothly, benefitting your employees, your customers, and your business.

Scheduling Assistant

Scheduling assistant lets you filter your resources according to the needs of each work order. You’ll be able to select the best technician or service person for each job. Use the optional add-on for scheduling that determines available personnel and their locations so they can be dispatched efficiently, saving time and money.

Integration

There are so many ways to integrate software to fit your field service and customer service needs. No matter what your business requirements are, there is probably an add-on application to meet them and make your processes more efficient.

Customer Satisfaction

Keeping track of your customer data and looking for even more ways to improve your customer relationships will keep you ahead of your competitors. Your customers can be informed of schedules and be kept up to date on your technician’s location and estimated arrival time.

Empower Your Staff

Your field personnel will have access to the information they need right on their tablets or smart phones. They’ll be able to check on inventory or scheduling, answer customers’ questions without a trip back to the office or annoying hold time on the phone, and efficiently sign off on jobs. Your office personnel will be able to complete work orders and generate invoices before the technician even gets back to the office. Faster invoicing benefits everyone.

Resolve service issues the first time, every time

Deliver exceptional customer experiences using Field Service to dispatch the right resource at the right time to the right place—with all the tools to succeed the first time.

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Meets the explicit needs of the field service industry

Field Service was created to help automate field service operations to improve efficiency and visibility.

Complex scheduling and dispatch

Workers in the field can move more quickly between more jobs while still increasing the accuracy of service.

Remote inventory management

A real-time view of the company’s available and on-order inventory lets technicians judge the time to complete a job, reduce the number of trips to and from the warehouse, and even carry a store of commonly-used parts.

Customer and work order management

Automation eases the work order process by sending completed work orders directly to invoicing or the customer when completed, and a few clicks of a button can assign the right technicians to the right job.

Tracking and performance

Companies demand real-time tracking, strong collaboration between office and field workers, and other tools and enhancements that allow technicians to accomplish their tasks without any delay or interruption.

Field Service Management Software that Suits You

Field service management software (FSM) is a highly complex landscape with so many options to choose from, it can be confusing to even begin looking for software that might be right for your company.

Simple, Powerful Field Service Software

Schedule jobs, manage your workers, and process payments — from job site or office. Reduce wasted time, shorten the billing cycle, and seamlessly update customer records.

Field service resolves three main pain points:

  1. disjointed communications
  2. over-scheduled resources
  3. under-skilled technicians

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