Microsoft Dynamics 365 will help you manage your customer or client data in a secure, easy to use database that you and your staff can access from anywhere. Once you have your customer data in Dynamics 365, you can choose from a huge range of functionality to use it to help manage and automate your business processes. You can track all interactions with your customers, measure the effectiveness of your sales activities, see your forecast opportunities and sales pipelines, and keep records of your leads or prospective customers.
Dynamics 365 is more than just CRM (Customer Relationship Management) software – it also extends to customer service management (cases, entitlements, SLAs and escalations), project service automation, field service automation, financials and marketing.
Dynamics 365 comes with out of the box integration with Outlook in Office 365, which means you can easily track all your email interactions, tasks and appointments automatically in your CRM.