Support

Our Proven Support

One source for all your CRM needs — with the technical ingenuity and experience to deliver proven business systems and support that transforms workplace productivity.

Businesses around the world are currently being advised to operate remotely. We can support your team where ever they work.

Rollout updates and make use of all the new features available in CRM Apps for your business.

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We provide support on CRM systems around each customer’s needs, in the context of their business, to provide a more complete service.

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Your success depends on how effectively you can put technology to work and we know the importance of being there when you need us.

We work smart to ensure that your valuable data is easily restored when you need it.

Our team are able to connect to your system, see what you are doing, diagnose, resolve, and explain. This is done securely to keep your sensitive data safe.

WE MAKE YOUR LIFE BETTER

Support for CRM Users

We’re here to provide support to users, as and when they need it. It’s vital for all users of the system to fully understand ‘how it works’ – but they need to understand it in context. What are the underlying business processes? How does the business depend on the CRM system, and the information within it?

So, not only do we help people with the functionality of your CRM system, we help them understand how that system supports the business, how information is used – so we’re not just helping people with ‘this is how you perform this task’ but also ‘this is how you perform this task, this is what it does and this is why it matters’.

WE MAKE YOUR LIFE BETTER

Support for CRM Technical Teams

In addition to our range of CRM training courses, we provide as-needed support for those technical teams responsible for an organisation’s CRM systems. Our in-depth knowledge can be called upon as required – either to answer niggling questions or to help add or update functionality to a CRM system. We’re your on-hand CRM specialist, here to help remove guesswork, demonstrate alternative approaches, explore consequences and assist with almost any CRM maintenance task.

We have a 360-degree view of how CRM works – it’s not just ‘a system’ but also a rich set of underlying business processes. So, we don’t just help to resolve issues from a technical perspective but also from a process or business perspective. This enables us to provide far more effective support than many others, who focus entirely on the system and do not have an understanding of your business, how it operates and how CRM fits into your business processes.

WE MAKE YOUR LIFE BETTER

Case Studies

Glen Dimplex Australia

Integrated Dynamics 365 for their Store, Commercial, Projects and Direct Sales Teams.

Civil Contractors Federation

A centralised database of all members and prospects, and all activities relating to them.

ICMI

Track all leads and enquiries for jobs and match speakers to the engagement requirements.

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