Our Proven CRM Support
One source for all your CRM Support needs, with the technical ingenuity and experience to deliver proven business systems and support that transforms workplace productivity.
We’re here to provide support to users, how and when they need it. It’s vital for all users of the system to fully understand how it works, but they need to understand it in context. What are the underlying business processes? How does the business depend on the CRM system and the information within it?
Not only do we help users with the functionality of your CRM system, we help them understand how that system supports the business and how the information is used. Users will learn how to perform tasks and also understand what it does and why it matters.
In addition to our range of CRM training courses, we provide as-needed support for those technical teams responsible for an organisation’s CRM systems. Our in-depth knowledge can be called upon as required, either to answer niggling questions or to help add or update functionality to a CRM system. We’re your on-hand CRM specialist, here to help remove guesswork, demonstrate alternative approaches, explore consequences and assist with almost any CRM maintenance task.
We have a 360-degree view of how CRM works; it’s not just ‘a system’ but also a rich set of underlying business processes. We don’t just help to resolve issues from a technical perspective, but also a process or business perspective. This enables us to provide far more effective support than many others who focus entirely on the system, and do not have an understanding of your business, how it operates and how CRM fits into your business processes.