Support Plans

Ad Hoc

Suitable for One-Time Use

Starter-Icon

$249/hour

  • Requires pre-payment
  • Minimum 1 hour purchase
  • Time is accrued in 15-minute intervals
  • No expiry on purchased hours
  • No refund on unused hours

Standard

Most Popular Plan

Standard-Icon

$27.50/user/mo

  • Price based on total number of CRM licenses purchased
  • Minimum 12-month commitment
  • All support must be channelled through designated staff member
  • Help and assistance
  • Support Portal provided
  • Support phone and email provided
  • Includes license administration
  • Includes issue management with Microsoft
  • Includes managing updates to new versions of Dynamics 365
  • Includes small enhancement requests

Premium

Full Service Plan

Professional-Icon

$55/user/mo

  • Price based on total number of CRM licenses purchased
  • Minimum 6-month commitment
  • All CRM users permitted to contact support
  • Help and assistance
  • Support Portal provided
  • Support phone and email provided
  • Includes license administration
  • Includes issue management with Microsoft
  • Includes managing updates to new versions of Dynamics 365
  • Includes small enhancement requests
  • Includes monthly training
  • Dedicated account manager

All prices include GST
Support is available Mon-Fri 9am to 5pm AEST