Support Plans

Ad hoc

Suitable for one-time use

Starter-Icon

$249/hour

  • Requires Pre-payment
  • Minimum 1 hour purchase
  • Time is accrued in 15 minute intervals
  • No expiry on purchased hours
  • No refund on unused hours

Standard Level 2

Most Popular Plan

Standard-Icon

$27.50/user/mo

  • Price based on total number of CRM licenses purchased
  • Minimum 12 month commitment
  • All support must be channelled through designated staff member
  • Help and assistance
  • Support Portal provided
  • Support Phone & Email provided
  • Includes License Administration
  • Includes Issue Management with Microsoft
  • Includes managing updates to new versions of Dynamics 365
  • Includes Small Enhancement Requests

Premium Level 1

Full Service Plan

Professional-Icon

$55/user/mo

  • Price based on total number of CRM licenses purchased
  • Minimum 6 month commitment
  • All CRM Users permitted to contact support
  • Help and assistance
  • Support Portal provided
  • Support Phone & Email provided
  • Includes License Administration
  • Includes Issue Management with Microsoft
  • Includes managing updates to new versions of Dynamics 365
  • Includes Small Enhancement Requests
  • Includes Monthly training
  • Dedicated Account Manager

All prices include GST
Support is available Mon-Fri 9am to 5pm AEST