CRM Consultants Melbourne

Whether you're considering Dynamics 365 CRM or have already implemented it, our free exploration workshops conducted by our experienced CRM consultants are designed to help you realise its full power. Tailored to your aims, we can demo, show new features and discuss your challenges to provide possible solutions.

    CRM Specialists since 1996

    Total CRM are Melbourne-based CRM consultants who have been working with CRM software since 1996. We are Dynamics 365, Zoho and marketing automation specialists, providing total expertise in both the technical and commercial aspects of a successful CRM rollout. We work in partnership with you to achieve your business goals through innovative CRM solutions. We implement the right technology to manage your customer or supplier relationships as well as your sales and marketing activity. Our experienced CRM consultants focus on customising your system to make it easy for you to use on a day to day basis, to make your processes more efficient, and to provide you with powerful reporting and business insights.


    Expert Guidance

    We are business consultants who know how to leverage technology rather than technologists who know how to leverage business consulting.


    Rapid Start

    A great place to begin your CRM journey. Why take chances? Your goal is to solve a problem, not create new ones. Rapid Start is a proven solution.

    Data Migration

    One of the biggest hurdles is migrating your data. We help you get organised so that your existing data imports properly.


    Our CRM consultants are experienced in CRM for your industry, have deep technical knowledge, and look after you once the project is complete with many satisfied customers.


    We design and deliver training to suit your needs. From standard training courses for end users, advanced users and administration, through to custom training on your systems and processes, we cover all the bases.


    Your success depends on how effectively you can put technology to work, and we know the importance of being there when you need us. Our support desk is staffed by an expert team of CRM consultants delivering fast and friendly help.

    Connect with your customers and deliver personalised experiences

    The interactions and experiences your customer has with your business, from first contact to last, will define whether or not they become a repeat customer. If you want your customers to stay loyal, you have to invest in their experience!  Let our experienced CRM consultants start helping now.


    Helping Your Business Grow Through Our Technologies

    Dynamics 365, Zoho, ClickDimensions, and Business Central

    Dynamics 365

    Boost productivity with a modern solution integrated with Office 365


    Broad set of integrated apps to manage and automate across your organization.


    The only unified marketing, analytics and services platform for Dynamics 365.

    Business Central

    Run your entire business with a single solution.

    What is CRM?

    Customer Relationship Management (CRM) is a set of software applications that help an organisation determine the needs and preferences of their customers by managing, organising, tracking and storing all customer interactions.

    The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. When people talk about CRM, they are usually referring to a CRM system, a tool that helps with such business processes as contact management, sales management, and productivity.

    A CRM solution helps you focus on your organisation’s relationships with individual people including customers, service users, colleagues, or suppliers throughout your life cycle with them. This can consist of finding new customers, winning their business, and providing support and additional services throughout the relationship.


    Empower Management and Drive Adoption

    In the digital transformation era, organisations need a new way to manage change and drive true adoption. Microsoft Dynamics 365, Microsoft Teams, and Office 365 are more powerful than ever. Are you maximising your investment?

    Our technology platform provides insights, guidance, and automation to empower productive employees, scale organisations, and provide the software insights management teams need to build for their future.