Australian-based CRM Consultants
CRM Specialists Since 1996
Total CRM are Microsoft Dynamics 365, Microsoft Power Platform and marketing automation specialists. We provide expertise in both the technical and commercial aspects of a successful CRM rollout.
Total CRM work in partnership with you to achieve your business goals through innovative CRM solutions. Total CRM implement the right technology to manage your customer or supplier relationships as well as your sales and marketing activity.
Our experienced CRM consultants focus on customising your system to make it easy for you to use on a day to day basis, to make your processes more efficient, and to provide you with powerful reporting and business insights.
Why Work With Us
What is CRM?
Customer Relationship Management (CRM) is a set of software applications that help an organisation determine the needs and preferences of their customers by managing, organising, tracking and storing all customer interactions.
The goal is simple: Optimise and improve the interactions and relationships between an organisation and its customers.
When people talk about CRM, they are usually referring to a CRM system. A tool that helps with business processes such as contact management, sales tracking, lead management, marketing automation, customer service and support, and reporting and analytics.
A CRM solution helps you foster strong, long-lasting relationships with people including customers, service users, colleagues, and suppliers. By understanding and meeting needs effectively, organisations can drive business growth, profitability, and maintain a competitive edge in the market.