Melbourne-based CRM Consultants
CRM Specialists since 1996
Total CRM are Melbourne-based CRM consultants who have been working with CRM software since 1996. We are Dynamics 365, Zoho and marketing automation specialists, providing total expertise in both the technical and commercial aspects of a successful CRM rollout. We work in partnership with you to achieve your business goals through innovative CRM solutions. We implement the right technology to manage your customer or supplier relationships as well as your sales and marketing activity. Our experienced CRM consultants focus on customising your system to make it easy for you to use on a day to day basis, to make your processes more efficient, and to provide you with powerful reporting and business insights.
Helping Your Business Grow Through Our Technologies
Dynamics 365, ClickDimensions and Zoho
Dynamics 365
Boost productivity with a modern solution integrated with Office 365
ClickDimensions
The only unified marketing, analytics and services platform for Dynamics 365.
Zoho
Broad set of integrated apps to manage and automate across your organisation.
Connect with your customers and deliver personalised experiences
The interactions and experiences your customer has with your business, from first contact to last, will define whether or not they become a repeat customer. If you want your customers to stay loyal, you have to invest in their experience! Let our experienced CRM consultants start helping now.
Our services
Expert Guidance
We are business consultants who know how to leverage technology rather than technologists who know how to leverage business consulting.
Rapid Start
A great place to begin your CRM journey. Why take chances? Your goal is to solve a problem, not create new ones. Rapid Start is a proven solution.
Data Migration
One of the biggest hurdles is migrating your data. We help you get organised so that your existing data imports properly.
Implementations
Our CRM consultants are experienced in CRM for your industry, have deep technical knowledge, and look after you once the project is complete with many satisfied customers
Training
We design and deliver training to suit your needs. From standard training courses for end users, advanced users and administration, through to custom training on your systems and processes, we cover all the bases.
Support
Your success depends on how effectively you can put technology to work, and we know the importance of being there when you need us. Our support desk is staffed by an expert team of CRM consultants delivering fast and friendly help.
What is CRM?
Customer Relationship Management (CRM) is a set of software applications that help an organisation determine the needs and preferences of their customers by managing, organising, tracking and storing all customer interactions.
The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. When people talk about CRM, they are usually referring to a CRM system, a tool that helps with such business processes as contact management, sales management, and productivity.
A CRM solution helps you focus on your organisation’s relationships with individual people including customers, service users, colleagues, or suppliers throughout your life cycle with them. This can consist of finding new customers, winning their business, and providing support and additional services throughout the relationship.
Why work with us
Our goal is your success and future growth
Break through the barriers
We don’t use barriers as an excuse to stop. We use our deep technical knowledge to overcome and succeed.
Expect more than just the minimum
We deliver a quality service, driven to exceed expectations. We push ourselves and those around us to look beyond existing practices to deliver the best outcome for the customer.
Enthusiasm to achieve
We love what we do and the results that we achieve. We do this by being engaged, supportive, bold and understanding of the needs of those with whom we work.
Thirst for knowledge
Standing still is not an option. We invest in ourselves to make sure we remain relevant and valuable to ourselves, our colleagues and our customers.
Testimonials
Alex and his team helped customise and implement Dynamics 365 which has made a huge positive impact on our organisation. The team at Total CRM have extensive knowledge of 365, are good to deal with and can solve complex business problems efficiently and effectively. Total CRM understands our business and suggests the best solutions for our needs.
SEDA Group
Simon and his team have provided outstanding support to EWOV over the past 6 months. There seems to be no insurmountable problem when developing our applications even though they have largely fallen outside of what Dynamics is primarily built for. Total CRM’s commitment to hitting our deliverable deadlines has been outstanding and much appreciated. I expect that we have found a Dynamics partner for life!
Energy and Water Ombudsman (Victoria)