Australian-based CRM Consultants
CRM Specialists Since 1996
Total CRM are Microsoft Dynamics 365, Microsoft Power Platform and marketing automation specialists. We provide expertise in both the technical and commercial aspects of a successful CRM rollout.
At Total CRM, we team up with you to reach your business goals using smart CRM solutions. We make sure you have the right tech to handle your relationships with customers or suppliers, as well as your sales and marketing tasks.
Our skilled CRM consultants specialise in tailoring your system to fit your everyday needs. We aim to simplify your tasks, boost efficiency, and give you valuable reports and insights for better business decisions.
Why Work With Us
What is CRM?
Customer Relationship Management (CRM) is a set of software tools that help a company figure out what their customers want and how they like to interact. It does this by managing, organising, tracking and storing all customer interactions.
The main idea is simple: make sure the company and the customers get along as smoothly as possible.
When people talk about CRM, they usually mean to a CRM system. It’s like a Swiss Army knife for businesses, helping out with things like keeping track of contacts, following sales, managing leads, automating marketing, helping with customer service, and giving reports and data.
A CRM system is all about building strong, lasting relationships with everyone important to the business, like customers, colleagues, and suppliers. By understanding people’s needs and meeting them effectively, companies can grow, make money, and stay ahead of the competition.