Resolve Service Issues the First Time, Every Time
Optimise Your Field Service Operations with Dynamics 365 Field Service:
Efficient. Connected. Delivered.
Dynamics 365 Field Service is a Microsoft business application that is part of the larger Dynamics 365 suite of products. It is designed to help organisations manage and optimise their field service operations effectively. Field service operations typically involve activities such as dispatching technicians, scheduling appointments, tracking resources, and ensuring that field service personnel have the tools and information they need to deliver top-notch service to customers.
Simple, Powerful Field Service Software
Dynamics 365 Field Service is the ultimate game-changer for businesses committed to delivering top-tier service. Imagine a world where service appointments are scheduled with surgical precision, technicians have a wealth of knowledge at their fingertips, and customer satisfaction soars. This dynamic solution transforms every job site into a hub of efficiency, where wasted time becomes a relic of the past, billing cycles are on fast-forward, and customer records are effortlessly updated. With Dynamics 365 Field Service, it’s not just about fixing problems; it’s about forging lasting relationships, where every interaction is a testament to your commitment to service excellence.
Common pain points that Field Service can resolve are:
- Poor Customer Communication: Inconsistent or delayed communication with customers can lead to customer dissatisfaction. Dynamics 365 Field Service enables organisations to provide customers with accurate appointment details, technician arrival times, and updates, improving overall customer communication and satisfaction.
- Inefficient Scheduling: Field service operations often involve scheduling multiple appointments and dispatching technicians to various locations. Dynamics 365 Field Service uses scheduling optimisation algorithms to help organisations create efficient schedules that minimize travel time, reduce service response times, and maximize technician productivity.
- Skills Matching: When scheduling service appointments, Dynamics 365 Field Service can match the required skills for a task with the skills and qualifications of available technicians. This helps ensure that the most qualified technician is dispatched to handle a specific job.
- Lack of Visibility: Many organisations struggle with a lack of real-time visibility into their field service operations. Dynamics 365 Field Service provides real-time tracking of field technicians, work orders, and inventory, allowing organizations to monitor and manage their operations more effectively.
- Inventory Management Challenges: Managing and tracking inventory for field service operations can be complex. The application helps organisations optimise inventory levels, track usage, and ensure that field technicians have the right parts and equipment on hand to complete service tasks.
Work Order Management
Automation eases the work order process by sending completed work orders directly to invoicing or the customer when completed, and a few clicks of a button can assign the right technicians to the right job.
Scheduling and Dispatch
Field Service includes tools for optimising technician schedules and dispatching them efficiently. This helps reduce travel time, increase productivity, and improve customer satisfaction.
Inventory Management
A real-time view of the company’s available and on-order inventory lets technicians judge the time to complete a job, reduce the number of trips to and from the warehouse, and even carry a store of commonly-used parts.
IoT Enabled
Internet of Things (IoT) can allow your technicians to access the historical data of a device in order to identify and investigate problems. Technicians will have the ability to monitor, detect, and diagnose issues with equipment, perhaps even before your customer is aware. Some problems can even be solved remotely, saving on service calls.
Optimise Resources
A single platform to automate and improve the way you dispatch drivers, service personnel and technicians, and care for inventory and customer support. Your organisation will run more smoothly, benefitting your employees, your customers, and your business.
Scheduling Assistant
Scheduling assistant lets you filter your resources according to the needs of each work order. You’ll be able to select the best technician or service person for each job. Use the optional add-on for scheduling that determines available personnel and their locations so they can be dispatched efficiently, saving time and money.
Analytics and Reporting
The application provides analytics and reporting capabilities that help organisations track the performance of their field service operations, identify areas for improvement, and make data-driven decisions.
Customer Satisfaction
Keeping track of your customer data and looking for more ways to improve your customer relationships will keep you ahead of your competitors. Your customers can be informed of schedules and be kept up to date on your technician’s location and estimated arrival time.
Empower Your Staff
Your field personnel will have access to the information they need right on their tablets or smartphones. They’ll be able to check on inventory, scheduling and efficiently sign off on jobs. Your office personnel will be able to complete work orders and generate invoices before the technician even gets back to the office.