Amplify Your Customer Experience
Dynamics 365 Customer Voice, Listening to Success.
Dynamics 365 Customer Voice is a comprehensive customer feedback and survey management tool that empowers businesses to gain valuable insights and enhance their customer experience.
Designed to capture and analyze customer feedback at every touchpoint, Customer Voice enables organizations to understand customer sentiments, identify areas for improvement, and make data-driven decisions to drive business growth.
Top Features of Dynamics 365 Customer Voice
These features are among the most prominent and valuable aspects of Dynamics 365 Customer Voice, empowering organizations to collect, analyze, and act upon customer feedback effectively to enhance their customer experience and drive business improvement.
Integration with Dynamics 365
Customer Voice seamlessly integrates with other Dynamics 365 applications. This integration allows you to combine customer feedback data with other customer-related data, such as sales, marketing, and customer service information. This holistic view of customer data can drive more informed decision-making.
Survey Creation and Customisation
Customer Voice provides a user-friendly, drag-and-drop interface for creating customized surveys. Users can design surveys to fit their specific needs, including branding and formatting. This flexibility allows organisations to gather the precise information they require from customers.
AI-Powered Sentiment Analysis
Customer Voice uses artificial intelligence (AI) to perform sentiment analysis on customer comments and feedback. This feature helps organisations gain deeper insights into customer sentiment and emotions, allowing for a better understanding of how customers feel about products, services, or experiences.
Multi-Channel Survey Distribution
You can distribute surveys through various channels, including email, web, and SMS. This multi-channel approach ensures that you can reach customers through their preferred communication methods, increasing the likelihood of responses.
Real-Time Feedback and Reporting
Customer Voice enables the collection and analysis of customer feedback in real-time. This real-time data allows organizations to promptly respond to customer concerns, identify trends, and make immediate improvements. Additionally, it provides real-time reporting and dashboards, ensuring that you have up-to-date insights into customer sentiment and feedback trends.