Why Do You Need Expert CRM Guidance?
We live in a knowledge economy. An economy that is powered by innovation, by technology; all of which can be enhanced by expert CRM guidance. If you don’t know the nature of the world, you can’t innovate. You can’t market. A modern company needs knowledge in order to function.
Learning what to do with this knowledge is key. No longer are we expected to just retain information, we now need to figure out what to do with the information presented to us. Total CRM’s expert guidance is measured by our skillsets – our ability to work well within a team and to find the best solutions.
Total CRM fully scope your project and provide guidance and advice to ensure your project is delivered as required and within your set timeframe and budget. We work with you in an agile and flexible way, staying in touch with you throughout the customising and building process so you can test that the system will meet your needs, and make informed decisions about customising your CRM.
Our Offerings
Start working with a company that provides the expertise you need for best practice, find the greatest opportunities to improve, map your key business processes to a new future state, and provide an expert on your team.
Best Practice
Advice
How do you implement a CRM efficiently and effectively? What are the missing pieces in your current system? Best practice advice provides a roadmap to navigate challenges and achieve goals based on proven methods and insights. We apply the knowledge gained from hundreds of CRM implementations to deliver specific recommendations for your unique business.
Discovery
Workshops
We collaborate with you to take stock of what systems you have, look at your current business processes, and the data you collect, to gain a deep understanding of your current systems. We then evaluate the key pain points to understand your needs and where you have the greatest opportunities to improve. This will frame the design of your CRM.
Business Process
Analysis
In order to understand exactly how CRM would operate within your business units, we map out the key business processes and how they would operate in your future state CRM system. Identifying specific opportunities for process optimisation, automation, streamlining, or elimination of redundant steps is vital. We actively engage your stakeholders in this process to ensure positive outcomes for the project.
CRM
Training
Training in your CRM system is an essential investment that empowers individuals to harness the full potential of the software, leading to increased efficiency, productivity, and innovation. Total CRM offer a variety of training methods including face-to-face and online.
Consulting
Services
Total CRM’s consulting services are tailored to you. You might need a CRM expert to work with your team on system enhancements, training, to navigate challenges or take on a major project. Our consultants bring specialised expertise, skills, and knowledge in the CRM field. Whatever you need, we’re here to help.
Managed
Service
Total CRM offer plans that provide consistent and reliable assistance when facing technical challenges. Managed Service helps you maintain efficient operations by minimising downtime and disruption caused by technical issues. For users, the plan offers peace of mind knowing that expert help is available to address their technology-related concerns promptly.