Our Proven Managed Service
Our Managed Service plays a vital role in maintaining a functional and secure technology infrastructure, allowing businesses and individuals to make the most of their IT investments while minimizing disruptions and technical challenges. Support provides a wide range of benefits to individuals and organizations, ensuring smooth operations, efficient technology usage, and timely problem resolution.
Total CRM is your source for all CRM support needs, with the technical ingenuity and expertise to deliver proven business systems and support that transform workplace productivity.
Cost Savings
Managed services often result in cost savings for organisations. Instead of hiring and training in-house staff to manage IT tasks, we perform these functions.
Expertise
We are specialists in our field. We bring deep expertise, experience, and up-to-date knowledge to our services.
Scalability
Managed services can be scaled up or down according to the organisation’s needs. This flexibility is particularly valuable for businesses with fluctuating workloads or those experiencing rapid growth.
Reduced IT Burden
IT staff within organisations can become overwhelmed with day-to-day tasks. Managed services can reduce this burden, allowing internal IT teams to focus on more strategic and value-added projects.
Predictable Costs
Managed service comes with predictable costs, making it easier for organisations to budget and manage their IT expenses.
Improved Service Levels
Managed Service guarantees a certain level of performance and responsiveness, providing peace of mind for organisations.
We’re here to provide support to users, how and when they need it. It’s vital for all users of the system to fully understand how it works, but they need to understand it in context. What are the underlying business processes? How does the business depend on the CRM system and the information within it?
Not only do we help users with the functionality of your CRM system, we help them understand how that system supports the business and how the information is used. Users will learn how to perform tasks and also understand what it does and why it matters.
In addition to our range of CRM training courses, we provide as-needed support for those technical teams responsible for an organisation’s CRM systems. Our in-depth knowledge can be called upon as required, either to answer niggling questions or to help add or update functionality to a CRM system. We’re your on-hand CRM specialist, here to help remove guesswork, demonstrate alternative approaches, explore consequences and assist with almost any CRM maintenance task.
We have a 360-degree view of how CRM works; it’s not just ‘a system’ but also a rich set of underlying business processes. We don’t just help to resolve issues from a technical perspective, but also a process or business perspective. This enables us to provide far more effective support than many others who focus entirely on the system, and do not have an understanding of your business, how it operates and how CRM fits into your business processes.
Managed Service Plans
Here are our Managed Service plans together with their key features.
Standard
If Licences are through Total CRM
Premium
If Licences are through Total CRM
Support is available Mon-Fri 9am to 5pm AEST