Tracker Software
Simon starts working with Tracker CRM software.
Total CRM is a Melbourne-based consultancy firm who have been working with CRM software since 1995.
We are proud to be a certified Microsoft Partner. This means when you work with Total CRM, you are working with consultants who have achieved the highest level of technical competency. You are choosing a partner with a proven track record of delivering successful CRM projects.
Customer Relationship Management is more than just software; it is part of a whole business strategy. We build strong business partnerships with our clients over many years and have clients we have worked with for more than two decades.
Total CRM develop CRM and marketing automation systems to make business processes more efficient, improve the customer experience, and provide powerful reporting and insights for businesses as they grow and change.
We help businesses succeed with their CRM strategy and achieve their goals.
1995
Simon starts working with Tracker CRM software.
1998
Simon and Carolyn co-found True Solutions and work primarily with Maximizer CRM.
1999
Alex starts working with Goldmine CRM software.
2003
Alex goes out on his own as a CRM consultant.
2006
Alex and Simon co-found Total CRM and initially work primarily with Maximizer and Goldmine CRM software.
When Microsoft release their CRM product into Australia, Total CRM pivot to make it their specialty.
We deliver a quality service, driven to exceed expectations.
We push ourselves and those around us to look beyond existing practices to deliver the best outcome for the customer.
Fully Australian owned and operated with 100% Australian-based staff and all data held in Australian data centres. This enables us to provide personalised assistance, faster response times, community engagement, and be adaptable and flexible for our customers.
Our consultants are engaged, supportive, bold and keen to understand your needs. Solutions only work if we understand the problem first. We go beyond surface-level to analyse, interpret and apply our knowledge. Our answers are designed to fix root causes, not symptoms.
We make sure we speak in a way that ensures clarity, accessibility and engagement. By avoiding unnecessary complexities, vague expressions, or overly technical terms, we decrease the chances of misinterpretation or confusion.
We go beyond a one-size-fits-all approach and recognize that each person has different preferences, priorities, or circumstances that should be taken into account. Our solutions are practical, functional, and relevant to your requirements without any unnecessary extras or superfluous elements.